Cancel Order
At Babyyams, we recognize that there may be times when customers need to cancel or update an order. Our priority is to keep this process clear, fair, and efficient while maintaining fast handling and shipping times.
This Cancel and Change Order Policy explains the rules, time limits, and conditions for canceling or modifying orders placed on babyyams.com. It applies to all orders shipped within the United States and fulfilled through carriers such as USPS, UPS, FedEx, and DHL.
1. Order Processing Times
Orders placed from Monday to Friday before 5:00 PM EST are typically processed on the same business day.
Orders submitted after the cutoff time, on weekends, or on holidays will be processed on the next business day.
Once an order enters processing, cancellation or modification may no longer be possible.
Order Flow Overview
Order placed
Order successfully submitted
Modification may be possible
Processing
Order is being prepared and packed
Changes are not guaranteed
Handling
Order is prepared for shipment within one to two business days
Cancellation is unlikely
Shipped
Package has been handed to the carrier
Cancellation is no longer possible and the return process applies
2. Order Cancellation Policy
2.1 When Cancellation Is Allowed
Orders may be canceled within twelve hours of placement, provided processing has not started.
Payment completed but not processed
Cancellation allowed with full refund
Processing has started
Cancellation is not guaranteed but we will try when possible
Order has shipped
Cancellation is not allowed and the return policy must be followed
How to Request a Cancellation
Please email support@babyyams.com and include
Your full name
Your order number
The reason for cancellation
Response time is within twenty four business hours.
2.2 When Cancellation Is Not Possible
Cancellation cannot be approved if
The order is being packed
A shipping label has already been created
The order has shipped
More than twelve hours have passed since the order was placed
If an order has shipped, customers must wait for delivery and then submit a return request in accordance with our Return and Refund Policy.
3. Changing or Modifying an Order
Order changes are supported whenever possible and depend on the current processing stage.
3.1 Types of Changes That May Be Requested
Size adjustments
Color changes
Product replacements
Shipping address corrections
Contact detail updates
Adding or removing items
All changes must be requested before the order enters processing.
3.2 Address Changes
Shipping address corrections should be submitted as soon as possible.
Order not processed
Address changes are allowed
Order in processing
Address changes are not guaranteed
Order shipped
Address changes are not possible
If an order has shipped, customers may attempt a carrier reroute. Any carrier fees are the responsibility of the customer.
3.3 Product Changes
Product changes depend on availability.
If the new item costs more, a payment link will be provided.
If the new item costs less, the price difference will be refunded to the original payment method.
4. Fees Related to Cancellations or Changes
There are no cancellation fees if the order has not entered processing.
There are no fees for correcting customer details before processing begins.
Any carrier rerouting fees are charged by the carrier and not by Babyyams.
5. Orders That Have Already Shipped
Once an order has shipped
It cannot be canceled
It cannot be modified
Customers must wait for delivery and then request a return.
Our Return and Refund Policy includes
A thirty day return window
No restocking or return fees
Refunds processed within five business days after item receipt
Carrier investigations may be required for delayed or missing packages.
6. Special Circumstances
6.1 Out of Stock Items
If an item becomes unavailable before processing, customers may choose
A full refund
A replacement item of equal value
Store credit
6.2 Duplicate Orders
If duplicate orders are placed accidentally, please notify us immediately.
We will cancel and refund the duplicate order if it has not shipped.
6.3 Checkout Errors
Errors such as incorrect size, variant, or quantity must be reported within twelve hours of placing the order.
7. How to Contact Us
Babyyams Customer Support
Email: support@babyyams.com
Support hours: Monday to Saturday, 8:00 AM to 7:00 PM EST
Response time: within twenty four business hours
When contacting us, please include
Your full name
Order number
Requested change
Screenshots if available
8. Policy Updates
Babyyams reserves the right to update or revise this Cancel and Change Order Policy at any time.
Any updates will be posted on this page with a revised Last Updated date.
Continued use of the website indicates acceptance of the updated terms.
