FAQs

1. Ordering

1.1 How do I place an order?

Add your desired items to the shopping cart, proceed to checkout, and complete secure payment.
A confirmation email with your order number will be sent immediately after purchase.

1.2 Do I need an account to place an order?

No. Guest checkout is available.
Creating an account allows you to track orders more easily and save your information for future purchases.

1.3 Can I change my order?

Yes, changes are possible only before the order enters processing or fulfillment.
Once processing begins, changes can no longer be made.

1.4 Can I cancel my order?

Yes, cancellation is allowed only if the order has not entered fulfillment.
Orders that have been processed, packed, or shipped cannot be canceled.

2. Shipping

2.1 What are your shipping times?

According to our Shipping Policy:

Handling time is one to two business days
Transit time is approximately three to seven business days
Shipping coverage includes all fifty United States

2.2 Which carriers do you use?

We ship orders using USPS, UPS, FedEx, and DHL.

2.3 Do you ship internationally?

No. We currently ship within the United States only.

2.4 How do I track my order?

A tracking number will be sent by email once your order ships.
Please allow up to twenty four hours for tracking information to update.

2.5 My package shows delivered but I did not receive it

Please check around your property, ask other household members, check with neighbors, and contact the carrier directly.
If the carrier confirms delivery, babyyams.com is not responsible for stolen or missing packages, as stated in our Terms and Conditions.

3. Returns

3.1 What is your return window?

You may request a return within thirty days of delivery.

3.2 Are returns free?

Return shipping fees depend on the reason for return.
Full details are available in our Return Policy.

3.3 When will I receive my refund?

Item received within one to two business days
Inspection completed within one to two business days
Refund initiated the same day after inspection
Bank processing takes one to two business days

Total refund time is up to five business days.
Refunds are issued to the original payment method with no deductions.

3.4 What items cannot be returned?

Items are not eligible for return if they are worn, used, washed, or damaged, missing original packaging or tags, or marked as Final Sale.

3.5 How do I request a return?

Email our support team with your order number, the item or items you wish to return, and the reason for return.

4. Cancellations and Order Changes

4.1 When can I cancel an order?

You may cancel an order before processing begins.
Once fulfillment starts, cancellation is no longer possible.

4.2 What if I entered the wrong shipping address?

Contact us immediately.
If processing has not started, we can update the address.
If the order is already in fulfillment, changes cannot be made.

5. Payments

5.1 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
We also accept Apple Pay, Google Pay, Shop Pay, PayPal, eligible prepaid cards, and Babyyams gift cards.

5.2 Which payment methods are not accepted?

We do not accept cash on delivery, checks, money orders, bank transfers unless announced, or cryptocurrency.

5.3 When is my card charged?

Your card is charged immediately when the order is placed.

5.4 Why was my payment declined?

Common reasons include incorrect card information, billing address mismatch, expired cards, insufficient funds, or bank security restrictions.

5.5 Is my payment secure?

Yes. We use SSL encryption, tokenized payment systems, and PCI compliant processors.
We never store full credit card numbers.

6. Privacy and Account Security

6.1 How is my personal data used?

Your information is used to process orders, provide updates, prevent fraud, and improve store performance.
We never sell customer data.

6.2 Do you share my information?

Information is shared only with trusted partners such as payment processors, shipping carriers, and fraud prevention services.

6.3 Can I delete my account?

Yes. Please email our support team to request account deletion.

7. Products

7.1 Are product colors accurate?

We make every effort to display accurate colors, but slight variations may occur due to screen settings.

7.2 Do you restock items?

Restocking depends on availability.
Use the “Notify Me” option on product pages when available.

8. Website, Intellectual Property and Copyright

8.1 Can I use your images, logos, or designs?

No. All content on babyyams.com is protected by our Intellectual Property Policy.

8.2 How do I file a copyright complaint?

Please follow the procedure outlined in our DMCA Takedown Policy.

9. Legal and Policy Questions

9.1 Where can I find all store policies?

All policies are available in the website footer, including Shipping Policy, Return Policy, Privacy Policy, Terms and Conditions, Payment Methods Policy, Cancel and Change Order Policy, Intellectual Property Policy, DMCA Takedown Policy, and Disclaimer.

9.2 Are your policies compliant with U.S. regulations?

Yes. All Babyyams policies follow United States ecommerce and consumer protection standards.